FAQ

1. HOW DO I PREPARE MY STAY IN PARIS ?

 

  • How do I create an ArtLuxury Experience account?

Creating an account simply takes a minute. Simply click on “my account”. Fill the blanks in the “register” part with your email address and password. You will be able to modify this password anytime in your settings. A confirmation email will be sent to the address you provided. You can now access to the full website and your account to change or enter your Name, Surname, billing address…

If you have forgotten your password, click on “Lost your password?”. You will receive an email to change your password.

 

  • How do I create a selection to organize my future stay in Paris?

To create a stay, you must add an experience to your selection, choose a number a people and a date using the calendar. We also provide a Chauffeur-driven service as an option for the time of the experience.

Calendar

Before adding an experience to your selection, you must select a date using the calendar.  You can easily browse through months and years by clicking on “from week… to week…” Then click on the selected month or year to go further in time.

Chauffeur

If you wish to book a chauffeur service during your stay, tick the case “with” chauffeur before adding the experience to your selection. Once you clicked on “add to my selection”, a pop-up will ask you to choose your options. You must select the type of vehicle that best fits your needs, taking into account how many people you are and choose a pick up location.

Warning! If you are more people than the car maximum capacity – 4 people for the Business and Prestige categories and 7 for the Mini-Van – an adequate number of cars will be chartered

For some of our experiences, located far from Paris city center or in a neighborhood in which a car is highly recommended, ArtLuxury Experience chose to include the Chauffeur-driven service. Nevertheless, you can decide not to be driven and go to the meeting point in on your own by ticking “without” Chauffeur before adding the experience to your selection.

Our packages

When ordering one of our packages, you can modify the order of the visits, the time of a wine testing, add or delete an experience regarding how long you are staying in Paris until you eventually proceeded to the payment.

Note: Once you added an Experience to your selection, the booking is taken into account. Of course the reservation is only confirmed once you proceeded to the payment. Moreover, you can fully modify your selection as long as you have not paid

 

 

2. HOW TO ORDER AND PAY FOR MY SELECTION ?

 

  • How do you calculate your price and the amount of the order ? 

For every activity the price is included in the description page.

For some activities though, there are additional costs applied to the initial price; they may be linked to entrance fees for monuments or museums, gourmet tastings, lunch, etc.

For your comfort, you may also wish to add chauffeur services to better enjoy your visit. Depending on the number of people and your preferences, you can choose between the Business, Prestige or Mini-Van services.

 

  • How do I proceed to order my selection ?

Once you have checked the final sum-up of your selection, you are then invited to pay online by credit card after accepting our Terms of Use and Sales (downloadable).

We accept the following credit cards: Carte Bleue, Visa, American Express, MasterCard.

Our Invoice is issued and shall be paid in Euros, but you can pay in your own currency since our bank accepts most foreign currencies through its Dynamic Change System.

Once your payment is duly confirmed, you will receive an order confirmation at your registered e-mail address with your order details enclosing your invoice.

 

  • Is my online payment fully secured? 

Yes absolutely: our bank Société Générale along with its partner ATOS has set up a secure online payment system.

ArtLuxury Experience™ does not have access to your bank account details. Therefore, each new reservation you make will prompt you fill in again your information in an effort to ensure the best level of security and privacy possible.

 

  • I have already ordered and paid my selection and want to modify it, how shall I do ?

Once you order is finalized and paid, you cannot proceed to any modification by yourself.

Please do not hesitate to contact us, we will be happy to make the arrangements for you if possible.

 

  •  Is it possible to cancel my order ?

Please refer to our Conditions of Sale HERE

 

3. WHAT USES DOES MY ACCOUNT HAVE ?

 

  • What is “my Account”?

Your Account is your own personal space, where you can find all the information of your previous selections or stays to come, your favourite programs but also your personal information that you can always modify by clicking on “Edit your account details”.

 

  • What are “my favourites” ?

If you identify an activity you want to save, you can add it to your favourites by clicking on the star in the upper left corner of th picture of an experience.

On the favourites page you will find and be able to consult all the activities you have saved.

 

  • How can I “Share my Selection”?

On the “my selection” page, click on the button “Share on Facebook” so that you can invite your friends and family to this journey.

 

4. HOW CAN I CONTACT YOU ?

 

In case of any issue, question or even suggestion feel free to contact us at any time:

 

– Telephone : +33 (0)6 78 64 51 10

– Email address : contact@artluxuryexperience.com

– Skype contact : Artluxury Experience

– Online Chat : access to the live chat window in the bottom right corner of the page

 

5. IN WHAT WAYS ARE YOUR SERVICES INNOVATIVE AND EXCLUSIVE ?

 

Visit Paris as never before 

 

  • Discover the city of Light as a privileged guest.

ArtLuxury Experience offers unique and original visits all over Paris to discover the city as a privileged guest. We open for you the doors of exceptional and exclusive sites such as private mansions for your greatest delight. Accompanied by your private speaker, discover Paris in an authentic Traction-Avant Citroën, visit a Parisian painter in her “atelier” in the heart of Paris or meet with a top executive of a famous jewelry located Rue de la Paix or Place Vendôme…

 

A wide selection of activities and unique experiences comfort.

 

  • More than fifty activities created to make you discover the Parisian heritage.

We have developed all our activities with the aim to introduce you to the artistic, cultural and gastronomic heritage in Paris as well as the French Art de Vivre.

Indeed, from emblematic Parisian monuments to famous museums, from the discovery of fine spices to wine tastings, we offer a large variety of activities and services to make your stay in Paris as magical as possible.

 

  • “Tailor-made” activities designed with our partners.

Every single activity and service has been designed and elaborated with our teams so as to provide you with unforgettable, high-quality performances which, we hope, will fulfil your dreams.

 

  • Original themed activities spanning most of Paris. 

We have elaborated our tours according to original themes such as a visit tracing the evolution of the catholic beliefs and architecture from the Middle Ages to the 19th century through three main churches: Notre-Dame, Sacré-Coeur and Saint-Paul-Saint-Louis.

Furthermore, we have developed a wide selection of discovery tours to cover the different aspects of most of Paris’ districts such as Saint-Germain-des-Près, le Marais and Montmartre.

 

  • Our special events, packages  and “we like it” selection

Coming Soon:  We are concocting a series of day-long, week-end and week-long packages to plunge you in the midst of the current cultural, artistic and gastronomic Parisian scene.

We also plan on organizing regular occasions welcoming all of our ArtLuxury Experience clients who wish to share in a special event in an unforgettable setting.

Furthermore, let yourself be seduced by our « We like it » favorites : a regularly updated selection of most exclusive and original experiences and discoveries.

 

A team of highly qualified partners

  • Passionate partners rigorously hand-picked by our care.

In order to give you the best services, we have crafted our personal selection of partners and cultural experts. By agreeing with the ArtLuxury Experience Values Chart, they become our “Ambassadors” and commit themselves to provide the best level of Excellence.

By elaborating original, innovative and exclusive experiences for you, speakers, historians, artists, fashion consultants… they all share our motivation and will to transmit passion and knowledge.

All our activities are available in English and in French, however, should you wish for your visit to be conducted in another language, please contact us so we see what we can do.

Moreover, ArtLuxury Experience ‘s partners would be happy to organize a personal meeting between you and the private owners or top executives of many of these exceptional places.

 

High quality concierge services for your greatest comfort.

 

  • Wishing to accompany you along your stay in Paris and make it as pleasurable as possible, ArtLuxury Experience has set up an extensive bouquet of varied, quality and exclusive concierge services, such as:

– Exclusive : An authentic Chauffeur service in a  fantastic Citroën Traction-Avant 1955 collector model.

– Classic : A chauffeur service with three types of vehicles: business, minivan and prestige

– Airport transfers : A luxury airport transfer service straight from Paris’ airports to your hotel.

– Accommodation : Our partnership with Splendia Hotels allow you to book their most luxurious Hotel rooms or suite from our website

– Well-being : especial treatments in the Prince de Galles “Wellness Suite” or at home by a team of renowned professionals.

– Accompaniment service : particularly useful for kids and teenagers.

– “On request” services : We would be delighted to comply with all your specific requests : private tours, events, table and accommodation reservations…